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Britt is Change Manager within Service Business at KONE and has a long experience from leading change management efforts in global projects and programmes, and digital transformations. She has a background as project manager and business accountable for digital solutions with a broad business background such as supply chain, sales, retail, information security, digital development, food, telecom and airline industry. During her years at IKEA, she was part of building up the methodology around change management including the establishment of a change agent network globally. Since, she has also trained several project managers, project teams and leadership teams in how to use the toolbox for change management at IKEA. During IKEA’s digital transformation, she developed a leadership program to start up and embed a new way of leading and new processes in a new organisational set-up with the required agile mindset and principles. Britt is certified in the Prosci methodology, a well-known framework for managing people side of change. She is also a certified Change Management Professional (CCMP™) by Association of Change Management Professionals (ACMP). And to continuously grow and learn in her profession, she is a board member of Association of Change Management Professionals (ACMP), the Swedish Chapter.

Britt Bergfors